Case Studies
Process can be as important as the product and it is especially true when people experience computer difficulties. At Key Strokes we make sure we understand your situation and that you understand what we are doing and why. We perform our work quickly and without bureaucracy. Here are some case studies:
Safe From Viral Blacklists
A customer had a workstation in his office that had a virus. This was the type of virus that sent out millions of spam e-mails without the user knowing it. The internet is policed by Internet Providers and organizations trying to cut down and prosecute spammers. As a result of the spam, the client’s domain name was blacklisted. Once blacklisted, no e-mail providers or internet providers will accept or deliver your e-mail.
Key Strokes installed a firewall that also prevents unauthorized e-mail or virus activity to be transmitted. It also provides certification that Spam was the result of a virus and not malicious.
1. Steps were taken to assure it would not happen again
2. The client was removed from the blacklists.
Remote Training
A client owns 20 variety stores in eastern MA and New Hampshire. Whenever a store location had training issues or needed support from the main office they either had to spend hours on the phone talking the remote user through the problem or they sent an employee to that location to resolve the issue.
Key Strokes installed managed network cards in all the store computers and installed remote access. Now a help desk person in the main office can take over the keyboard, mouse and monitor of the remote computer and perform maintenance, training and resolve issues in minutes. They can even turn the remote computers on and off via the internet. This has saved $1000’s of dollars, increased productivity and improved the quality of information coming from the stores.
Malware Nowhere
A Wakefield-based computer software company called on Key Strokes to help with a problem they were having with a client on the Cape. A virus or malware was preventing the Cape computer from downloading files. When they went to a website and clicked on a download link, the remote computer would shut down.
Key Strokes, using our Rescue Me system, remoted into the Cape computer, via the Cape computer's setup access to Key Strokes’ FTP server. We transferred a malware removal tool onto the Cape computer. The client was then able to have us remove the malware and resolve the problem, without having to wait for, or pay for, a technician to come to the Cape.
Too Automatic
An accountant with a home office complained that the brand new computer he purchased from Best Buy turned on by itself in the middle of the night, every night. His wife didn’t believe that this was possible and started to suspect her husband was either playing a joke or was sleep walking.
Key Strokes inspected the system and determined that the network card was set to boot via internet command and that Verizon FIOS, their cable / internet provider, did updates to the cable boxes in the middle of the night and this update sent a wakeup command to the network card in the computer. We made adjustments to the Network driver and resolved the problem.
On Time Every Time
It was a Thursday afternoon, an engineering firm’s file server crashed and would not re-boot. They had drawings on the server that they needed to complete for a deadline the following Monday. Their current IT consultant said he would have to order parts and wouldn’t be able to get their server up and running until the next Tuesday.
They called Key Strokes. Our technician arrived Thursday afternoon. We determined that the server was old and parts were not readily available. We removed the server and brought it back to our shop. Our technician removed the hard drives from the server and installed them in a piece of diagnostic equipment. He was able to access the user files. He copied the user files to an external USB hard drive and brought them back to the engineering firm. He installed the external drive on the network so the engineers could have access and continue working. Key Strokes then began installing a new IBM server, (that comes standard with a 3 year on-site warranty). The new server was up and running and the files restored to it by Saturday afternoon. Our new customer met his deadline with time to spare. Contact us today at 781-246-9169
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